Refund policy

Return & Refund Policy

Effective Date: April 27, 2026

Your comfort matters. If your Elyvar pillow isn't right for you, here's how returns work.

60-Day Return Window

You have 60 days from the delivery date to request a return. To be eligible, the item must be:

  • Unused and in its original condition
  • In the original packaging with all tags and inserts
  • Accompanied by proof of purchase (order number or confirmation email)

For hygiene reasons, we cannot accept returns of pillows that have been slept on, washed, or removed from sealed packaging unless the product arrived damaged or defective.

How to Start a Return

  1. Email support@elyvar.shop with the subject line "Return Request — Order #[your order number]"
  2. Include a photo of the item and a brief reason for the return
  3. We'll respond within 24 hours, Monday–Friday, with return instructions and the return address

Please do not ship items back without contacting us first — returns sent without prior authorization cannot be processed.

Return Shipping

  • Defective or damaged items, or our error: We cover return shipping in full.
  • Change of mind / no longer wanted: Customer is responsible for return shipping costs.

We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it may take an additional 2–5 business days for the refund to post to your statement.

Damaged or Defective Items

If your pillow arrives damaged or with a manufacturing defect, email support@elyvar.shop within 7 days of delivery with photos. We'll send a replacement or issue a full refund — your choice — at no cost to you.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of placing the order, before it enters fulfillment. After that window, the standard return policy applies.

Non-Returnable Situations

  • Items received more than 30 days ago
  • Items returned without prior authorization
  • Items showing signs of use (other than for damage/defect claims)

Changes to This Policy

We may update this Return & Refund Policy from time to time. The Effective Date above reflects the most recent revision.

Questions?

Email support@elyvar.shop — we're happy to help.

Elyvar